Oasis Bench - Oatmeal

Shipping Policy – Decoronto Inc.

At Decoronto, we’re committed to making your shopping experience as seamless and transparent as possible. Our shipping process is designed to be fast, reliable, and free of hidden surprises.

Where We Ship

We ship to all provinces across Canada, with the exception of the northern territories:

We do not currently ship to:

• Yukon

• Northwest Territories

• Nunavut

For all other Canadian addresses, shipping is available and calculated based on your region.

Shipping Rates

• FREE Shipping across canada on orders over $499
  

No Surprise Fees – Guaranteed

There are no hidden duties, customs fees, or brokerage charges—what you see at checkout is exactly what you pay. Our goal is to keep your buying experience simple, transparent, and stress-free.

Large Item & Freight Deliveries

• Large items shipped on pallets or skids will be delivered Monday to Friday between 8:00 AM and 5:00 PM (local time)

• Curbside Delivery Only: This means the driver will drop off the item at the nearest safe spot on your property.
  ❗In-home delivery is not available

If you are receiving a large item, please be prepared to assist or arrange help for moving the item from the curb.

Lead Times

• Most orders are processed and shipped within 2–5 business days

• If there is a delay or backorder, our team will contact you promptly to confirm next steps

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and carrier details.

You can track your shipment in the following ways:

1. Use the tracking link provided in your confirmation email

2. Contact our team directly:

   • 📞 Phone: (905) 758-2720

   • 📧 Email: info@decoronto.ca

Misplaced your shipping email? No problem—just reach out and we’ll resend it.

Questions About Shipping?

If you have any concerns about delivery times, freight shipping, or regional restrictions, we're here to help.

📧 Email: info@decoronto.ca
📞 Phone: (905) 758-2720

Warranty Policy

At Decoronto, we stand behind the quality of our products and are committed to ensuring customer satisfaction. We offer a limited manufacturer’s warranty to protect against defects in materials and workmanship under normal residential use.

Warranty Coverage

• Case Goods (e.g., tables, storage units): 1-year limited warranty

• Seating Products (e.g., chairs, stools): 6-month limited warranty

• The warranty period begins on the invoice date provided to the original purchaser.

Under this warranty, Decoronto may offer, at our discretion:

• Replacement parts or touch-up kits

• Repairs or repair credits

• Partial refunds or store credit

• Full replacement (if item is unavailable, store credit for the original purchase amount may be issued)

Eligibility & Limitations

This warranty applies only to residential use. Products used in commercial or non-residential environments must be disclosed before purchase to determine eligibility for coverage.

The warranty does not cover:

• Damage due to misuse, abuse, or neglect

• Modifications or unauthorized repairs

• Normal wear and tear or cosmetic damage

• Damage from exposure to the elements, moisture, corrosion, fire, or acts of nature

• Products sold "AS IS", "floor models", or items marked "final sale"

Warranty is valid only for the original purchaser and is non-transferable without written approval from Decoronto.

Claim Process

All warranty claims must follow our official Returns and Claims process. Claims must include:

• Proof of purchase (invoice)

• Photos and description of the issue

• Evidence of appropriate use and care

We reserve the right to assess the product before determining warranty eligibility. Warranty claims are limited to repair, replacement, or credit excluding transportation or delivery costs.

Return, Refund & Exchange Policy

30-Day Satisfaction Guarantee

At Decoronto, we want you to love your purchase. That’s why we offer a 30-day satisfaction guarantee on eligible items. If you’re not completely satisfied with your item, you may return or exchange it within 30 days of delivery—subject to the terms below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• The item must be in new, unused condition

• Must be in its original packaging, including all parts, tags, and manuals

• Must include proof of purchase (e.g., order confirmation or invoice)

Returns or exchanges must be initiated within 30 days of delivery by contacting us at info@decoronto.ca. We will provide return authorization and detailed shipping instructions.

🚫 Items sent back without prior approval will not be accepted.

Return & Exchange Costs

• If the return is due to a change of mind, the customer is responsible for all return shipping costs

• If the item arrived damaged, defective, or incorrect, Decoronto will cover the return shipping and issue a replacement or full refund

We can assist with freight or courier return shipping at discounted rates, or you may arrange your own. All returns must be shipped using a trackable service.

🛑 If the returned item is used, damaged, or incomplete, we reserve the right to issue a partial refund or deny the return.

Damaged or Incorrect Items

Please inspect your order upon delivery and report any issues within 24 hours to info@decoronto.ca Include:

• Order number

• Photos of the item and packaging

• Description of the issue

We'll evaluate and resolve the issue promptly, whether by replacement, repair, or refund.

Exchanges

Exchanges are available for eligible items within 30 days of delivery.

• Shipping costs (both return and replacement) are the customer’s responsibility unless the item arrived damaged or incorrect

• Our team will coordinate the pickup and delivery times for your convenience

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

• Custom or made-to-order items

• Special orders

• Clearance, final sale, “AS IS,” or floor model products

Order Cancellations

• Orders canceled before shipment can be canceled free of charge

• Orders canceled after shipment will incur a 20% restocking fee plus applicable return shipping charges

Refunds

Once we receive and inspect your returned item, you’ll be notified of the refund approval status.

• If approved, a refund will be issued to your original payment method within 10 business days

• Please allow additional time for your bank or credit card provider to process the transaction

If it's been more than 15 business days since your return was approved, contact us at info@decoronto.ca

Price Adjustments

If an item you purchased goes on sale, you're eligible for a price adjustment within 7 days of the purchase date.
Applies only to identical items and in accordance with any promotional limits.

Helpful Tips for Large Item Returns 

• Keep all packaging materials, including the pallet and strapping, for at least 30 days after delivery. This includes boxes, foam, protective wrap, and internal support. These are required for safe and accepted returns.

• If returning via freight (LTL), ensure someone is present at the pickup location to sign paperwork and oversee the collection.

• Properly secure and wrap the item to avoid damage during transport. Reuse the original pallet, straps, and stretch wrap when possible.

• If you need assistance, our team can help guide you through the return prep process—or arrange shipping for you at competitive rates.

Need Help?

Our support team is here to make your experience smooth and stress-free.
📧 Contact us anytime at: info@decoronto.ca