Return/Refund Policy

Return, Refund & Exchange Policy

30-Day Satisfaction Guarantee

At Decoronto, we want you to love your purchase. That’s why we offer a 30-day satisfaction guarantee on eligible items. If you’re not completely satisfied with your item, you may return or exchange it within 30 days of delivery—subject to the terms below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • The item must be in new, unused condition

  • Must be in its original packaging, including all parts, tags, and manuals

  • Must include proof of purchase (e.g., order confirmation or invoice)

Returns or exchanges must be initiated within 30 days of delivery by contacting us at info@decoronto.ca. We will provide return authorization and detailed shipping instructions.

🚫 Items sent back without prior approval will not be accepted.

Return & Exchange Costs

  • If the return is due to a change of mind, the customer is responsible for all return shipping costs

  • If the item arrived damaged, defective, or incorrect, Decoronto will cover the return shipping and issue a replacement or full refund

We can assist with freight or courier return shipping at discounted rates, or you may arrange your own. All returns must be shipped using a trackable service.

🛑 If the returned item is used, damaged, or incomplete, we reserve the right to issue a partial refund or deny the return.

Damaged or Incorrect Items

Please inspect your order upon delivery and report any issues within 24 hours to info@decoronto.ca Include:

  • Order number

  • Photos of the item and packaging

  • Description of the issue

We'll evaluate and resolve the issue promptly, whether by replacement, repair, or refund.

Exchanges

Exchanges are available for eligible items within 30 days of delivery.

  • Shipping costs (both return and replacement) are the customer’s responsibility unless the item arrived damaged or incorrect

  • Our team will coordinate the pickup and delivery times for your convenience

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Custom or made-to-order items

  • Special orders

  • Clearance, final sale, “AS IS,” or floor model products

Order Cancellations

  • Orders canceled before shipment can be canceled free of charge

  • Orders canceled after shipment will incur a 20% restocking fee plus applicable return shipping charges

Refunds

Once we receive and inspect your returned item, you’ll be notified of the refund approval status.

  • If approved, a refund will be issued to your original payment method within 10 business days

  • Please allow additional time for your bank or credit card provider to process the transaction

If it's been more than 15 business days since your return was approved, contact us at info@decoronto.ca

Price Adjustments

If an item you purchased goes on sale, you're eligible for a price adjustment within 7 days of the purchase date.
Applies only to identical items and in accordance with any promotional limits.

Helpful Tips for Large Item Returns 

  • Keep all packaging materials, including the pallet and strapping, for at least 30 days after delivery. This includes boxes, foam, protective wrap, and internal support. These are required for safe and accepted returns.

  • If returning via freight (LTL), ensure someone is present at the pickup location to sign paperwork and oversee the collection.

  • Properly secure and wrap the item to avoid damage during transport. Reuse the original pallet, straps, and stretch wrap when possible.

  • If you need assistance, our team can help guide you through the return prep process—or arrange shipping for you at competitive rates.

Need Help?

Our support team is here to make your experience smooth and stress-free.
📧 Contact us anytime at: info@decoronto.ca